FOR OUR RETAIL CUSTOMERS
All our items are designed by Rebecca Cahill Roots and printed and packaged in the UK. We use suppliers we’ve grown to know and enjoy working with because they take the same pride in their craft as we do. We hope you’ll be delighted with your order. We and those we work with love to hear from happy customers. But if for some reason we don’t live up to the standard you expect, we’ll do what we can to make things right.
Either way – you can contact us here.
Please be aware that many of our items are hand printed, as such colours may vary slightly from those illustrated.
All payments on our website are secure and made through PayPal. You can make payments using your PayPal account, or by Credit or Debit card without the need to register for PayPal.
As much as we like kind words and compliments, these can’t currently be used as payment for items. Sorry.
We aim to post out items First Class, within two working days. During busy periods or if your dispatch is likely to be delayed for any other reason, we’ll let you know within 24 hours. We don’t use recorded delivery, so once your order is dispatched we’re afraid that postal delays our outside of our control.
If an item arrives damaged, please contact us within two days of delivery. We’ll ask you to return the item to us, then we’ll be happy to provide a full refund (including delivery charges) or a replacement.
If you change your mind or the item isn’t what you expected, please contact us within seven days of delivery. We’ll ask you to return the item to us in a resalable condition, which usually means its original packaging is unopened, then we’ll be happy to provide a refund for the price of the item (excluding delivery charges).
In all cases, you are responsible for the cost of returning items to us.
Unfortunately we can’t accept returns on personalised or customised items unless there is a fault.
Bespoke commissions are all designed by hand in our studio. We will work with you to ensure you are happy with your choice of design and colour and agree a design process based on your needs and budget.
Artwork will be produced based on an agreed brief and on receipt of copy approval (content, spelling) with 50% payment in advance. Changes in design will not be possible after this point.
FOR OUR WHOLESALE CUSTOMERS
Details of our wholesale range and our price list are available on our Wholesale page.