Terms of Service
All our items are designed by Rebecca Cahill Roots and printed and packaged in the UK. We use suppliers we’ve grown to know and enjoy working with because they take the same pride in their craft as we do. We hope you’ll be delighted with your order. We and those we work with love to hear from happy customers. But if for some reason we don’t live up to the standard you expect, we’ll do what we can to make things right.
Please be aware that many of our items are hand printed, as such colours may vary slightly from those illustrated.
We'll keep you updated on the progress of your order using the email address you give us during checkout. Any delivery dates quoted are just estimates, not guarantees. Unless specifically indicated, we don’t use signed for or recorded delivery, so once your order is dispatched we're unable to track your items. If we know of any reason your order is likely to be delayed, we’ll let you know within 24 hours.
Bespoke commissions are all designed by hand in our studio. We will work with you to ensure you are happy with your choice of design and colour and agree a design process based on your needs and budget. Artwork will be produced based on an agreed brief and on receipt of copy approval (content, spelling) with 50% payment in advance. Changes in design will not be possible after this point.